Troubleshooting

What if I signed up or recorded with the wrong email address?

We send payment to the email address you used to sign up and record. This is your unique ID in our system.

If your payment email address is not registered with ProZ, the payment will still be sent to there and linked to that address. In this situation, you will need to contact ProZ customer service to retrieve the funds or link the email to your ProZ account.

See Receiving Your Funds for information on setting up a ProZ account to receive payments.

To prevent payment delays or issues:

Always sign up and record using the same email address.
Make sure that email is registered with ProZ or that you have access to it.

Please note that we cannot change email addresses or manually link accounts.

What happens if I select the wrong language in the form?

If you notice the incorrect language on your recording link:

Do not record the session!
Return to the form and create a new link.

Recordings submitted with incorrect language or topic will be rejected and unpaid.

What happens if I select the wrong topic in the form?

If you notice the incorrect topic on your recording link, you have two options:

Record the session using the indicated topic, or
Go back to the form and generate a new recording link with your intended topic.

What happens if I forget to click record?

You must click Record to start. If not, the session won’t be captured and you’ll need to redo it.

What happens if I forget to stop a recording?

If you forget to stop the recording:

Your session won’t be submitted.
You will not be paid.

You are responsible for clicking "Record" and "Stop" to record your session successfully.

Will I get an email when I submit a recording?

No, you won't receive an email after submitting a recording. Instead, you’ll see an on-screen message that the recording is complete and has been saved successfully.